Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with OnGod Skin Care. Because our products are handcrafted with care, we ask that you allow adequate time for your order to be prepared before shipment.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Business days are Monday through Friday and exclude weekends and recognized holidays. Processing time refers to the time required to prepare your order for shipment and does not include carrier transit or delivery time.

During product launches, promotions, holidays, or periods of high order volume, processing may take longer. We do not guarantee specific shipment or delivery dates.

Shipping & Transit Times

Once your order has been processed, it will be transferred to the selected shipping carrier for delivery.

Shipping and transit times vary depending on the carrier, shipping method, destination, weather conditions, holidays, and other circumstances outside of our control. Any delivery estimates provided at checkout or by a shipping carrier are estimates only and are not guaranteed by OnGod Skin Care.

Carrier Delays

Once your package has been picked up or accepted by the shipping carrier, delivery is under the carrier's control.

OnGod Skin Care is not responsible for carrier delays or delivery disruptions that occur after the package has been transferred to the shipping carrier, including delays caused by weather, transportation disruptions, holidays, high shipping volumes, or other circumstances outside of our control.

We encourage customers to use the tracking information provided with their shipment to monitor delivery progress.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you discover an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Missing, or Delivered Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, and any location where the carrier may have safely left the package.

For packages that appear to be lost or delayed while in the carrier's possession, customers may be required to contact the shipping carrier or initiate a carrier claim.

Please contact OnGod Skin Care if you need available order or tracking information to assist with your inquiry.

Damaged Orders

If your order arrives damaged, please contact us promptly and provide your order number along with clear photographs of the package, shipping label, and damaged product. We will review the information provided and determine the appropriate next steps.

Please retain the original packaging until your inquiry has been resolved, as the shipping carrier may require it when evaluating a claim.

Shipping Questions

Have questions about your order or shipment? We're happy to help.

Please contact us at ongenterprisellc@gmail.com and include your order number when applicable.

OnGod Skin Care
Handcrafted with purpose. Made with care.