Return & Refund Policy

Last Updated: September 28, 2026

At OnGod Skin Care, each product is handcrafted in small batches with thoughtfully selected ingredients. We take great care in preparing and packaging every order and want you to know what to expect before making your purchase.

All Sales Are Final

Due to the personal-care nature of our skincare products, all sales are final. We do not accept returns or exchanges.

Please carefully review all product descriptions, ingredients, sizes, usage information, and other product details before completing your purchase.

If you have questions about a product before ordering, we encourage you to contact us before making your purchase.

Handcrafted Product Variations

Our products are handcrafted in small batches using naturally derived ingredients. As a result, slight variations may occur from one batch to another.

Variations in color, scent, size, shape, texture, or consistency are normal characteristics of handcrafted products and generally do not indicate that a product is defective.

Defective or Damaged Products

If you receive a product that you believe is defective or damaged, please contact OnGod Skin Care within 3 calendar days of the delivery date.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

After reviewing your claim, OnGod Skin Care may, at its discretion, provide an appropriate resolution, which may include a replacement or refund. Approved replacements will be sent at no additional product cost to the customer.

Claims submitted more than 3 calendar days after the recorded delivery date may not be eligible for replacement or refund.

Missing Items

We carefully package every order, but occasionally an item may be unintentionally omitted.

If an item is missing from your order, please notify us within 3 calendar days of delivery. Once the missing item is confirmed, we will make correcting your order a priority and arrange for the item to be sent to you.

Out-of-Stock Items

Although uncommon, an item may become unavailable after an order has been placed.

If we are unable to fulfill an item in your order, OnGod Skin Care may issue a refund for the unavailable item or, with appropriate communication, offer a comparable replacement.

Any approved refund for an unavailable product will be returned to the original payment method.

Packages Returned to Sender

If a package is returned to OnGod Skin Care by the shipping carrier, we will review the circumstances surrounding the return.

When a refund is approved for a returned-to-sender package, the refund will generally apply to the eligible merchandise only. Original shipping charges are non-refundable.

Additional shipping charges may apply if the customer requests that the order be shipped again, particularly when the package was returned because of an incorrect or incomplete shipping address provided at checkout.

Refunds

Because all sales are final, refunds are not provided for general returns, exchanges, changes of mind, personal preferences, or dissatisfaction with normal characteristics of a handcrafted product.

However, OnGod Skin Care may approve a refund when circumstances covered by this policy warrant one. Each eligible request will be reviewed individually.

If a refund is approved, it will be issued to the original method of payment. Please allow adequate time for the refund to be processed and posted to your account. Processing times vary depending on your financial institution or payment provider.

Contact Us

Questions or concerns regarding your order should be directed to:

OnGod Skin Care
Email: ongenterprisellc@gmail.com

When contacting us about an order, please include your order number and any relevant photographs or information so that we can assist you as efficiently as possible.